This Privacy Policy explains how Betmica collects, uses, stores and protects your personal data when you use our website, mobile app or any of our services. Please read it carefully so you understand your rights and how we handle your information.

1. Who Is Responsible for Your Data

Betmica is the data controller responsible for your personal information. Betmica is operated by a Curaçao-registered company and holds a licence issued by Curaçao eGaming. If you have any questions about how your data is handled, please contact us through the support channels available on the site.

2. What Data We Collect

We collect and process the following categories of personal data:

• Registration details: your name, date of birth, email address, username and preferred language.
• Verification (KYC) documents: copies of identity documents, proof of address and, where required, proof of source of funds. These are collected to verify your identity before your first withdrawal and to meet our licensing obligations.
• Payment and transaction data: deposit and withdrawal amounts, payment method details (such as iDEAL, card numbers in masked form, e-wallet references or crypto wallet addresses) and transaction history.
• Device and usage data: IP address, browser type, operating system, pages visited, session duration and in-game activity.
• Cookies and similar technologies: information collected automatically when you browse our site or use our app (see the Cookies section below).

3. Why We Use Your Data

We process your personal data for the following purposes:

• Account management: to create and maintain your account, process deposits and withdrawals, and provide customer support.
• Legal and licensing obligations: to comply with the requirements of our Curaçao eGaming licence, including identity verification and record-keeping.
• Fraud and money-laundering prevention: to detect, investigate and prevent fraudulent activity, money laundering and other financial crime.
• Responsible-gambling checks: to monitor play patterns, apply limits you have set, and identify signs of problem gambling so we can offer appropriate support.
• Service improvement: to analyse how our platform is used and to improve the quality and performance of our games, sportsbook and features.
• Marketing: to send you promotional offers, bonus information and news about Betmica — but only where you have given your consent. You may withdraw consent at any time.

4. How We Protect Your Data

We take the security of your personal data seriously and apply appropriate technical and organisational measures, including:

• Encryption: all data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption.
• Restricted access: only authorised staff and third-party processors with a legitimate need can access your personal data, and they are bound by confidentiality obligations.
• Secure payment processing: payment transactions are handled through established, secure payment processors. We do not store full card details on our systems.

5. How Long We Keep Your Data

We retain your personal data for as long as your account is active and for as long as required by applicable law and our Curaçao eGaming licensing obligations. In practice, this typically means retaining records for a minimum number of years after account closure. Once the retention period has expired, your data is securely deleted or anonymised.

6. Your Rights

You have the following rights in relation to your personal data:

• Access: you may request a copy of the personal data we hold about you.
• Correction: you may ask us to correct inaccurate or incomplete data.
• Deletion: you may request that we delete your data, subject to our legal and licensing retention obligations.
• Objection to marketing: you may opt out of receiving marketing communications at any time.
• Withdrawing consent: where we rely on your consent to process data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us via the support channels on the site.

7. Cookies

We use cookies and similar tracking technologies on our website and app. These fall into two categories:

• Essential cookies: required for the site to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled without affecting site functionality.
• Optional cookies: used for analytics, performance monitoring and, with your consent, personalised marketing. You can manage your cookie preferences through the cookie settings tool on the site or through your browser settings. Disabling optional cookies will not prevent you from using the site.

8. How to Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch with us through the support channels available on the Betmica website. These include live chat and the contact form. We will respond to your enquiry as promptly as possible.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where the changes are significant, we will notify you through your registered account.